Parent and Tot Private Lesson Important Information

• Rental equipment, if required, must be purchased online, in advance, to ensure availability.
• Please arrive at least 1 hour before your Lesson to check in at guest services, pick up your Lift Ticket(s) and, if necessary, be fitted for your rental equipment. There may be longer waits for Lift Tickets and rentals around 9:30 am and 12:00 pm.  Consider arriving an hour and a half prior to your Lesson start time on weekends and holidays.
• Lessons will meet at the Snowschool Meeting Area at the base of the chalet.
• The accompanying Parent/ Guardian must be a novice or higher level skier or snowboarder - along with teaching the child to ski, your instructor will work to teach the parent/guardian how to assist the child on the lifts and on the hills, expect to be hands on learning how to help your child and having fun joining into games and activites. 

Terms and Conditions

• Payment in full is required at the time of booking.
• In the event that adjustments need to be made to your booking, such as incompatible abilities or incorrect age groups for a Semi-Private Lesson, we will make every effort to accommodate changes if possible. However, if we are unable to find a suitable option for the lesson participants, we will provide a refund when appropriate.
• All Private, Semi-Private and Parent & Tot Lessons include a Lesson Lift Ticket for each Lesson participant   During the Lesson, the Lesson Lift Ticket is valid for all Lifts at the discretion of the instructor. Outside of the Lesson, the Ticket is valid only on the Handle Tow.
• You have the option to upgrade to a full area 9am–4pm Lift Ticket for $45 + HST per person at Customer Services on the day of your Lesson.
• Children aged 5 & Under will receive a 9am–9pm 5 & Under Lift Ticket if the Parent upgrades their ticket to a full area ticket or has purchased a full area ticket.
• All persons must sign a "Release of Liability" agreement when purchasing snowschool products either online or in person.
• Lessons are held regardless of weather conditions.

Private Lesson Cancellation and Reschedule/Refund Policy:

• You may reschedule your Lesson up to 72 hrs before the Lesson time. 
• Rescheduled Lesson times are subject to availability. 
• Rescheduled Lessons are subject to a $25 Administration Fee per Lesson.
• Lessons are held regardless of weather conditions.
• Cancelled Lessons will receive a credit in the form of a Hidden Valley Smart Voucher subjet to the following credit schedule:

• Private Lesson Cancellation Credit Schedule:

  • Full credit will be issued for cancellations up to 1 month before the lesson date.
  • A 75% credit will be issued for cancellations between 1 month and 7 days before the lesson date
  • A 50% credit will be issued for cancellations between 7 days and the day prior to the lesson date.
  • The day of the lesson, a 50% credit will be issued with medical documentation.

• Refunds will not be issued to participants for reasons including but not limited to the following: weather, travel or snow conditions, an Act of God, disregard for the Alpine Responsibility Code, violation of Hidden Valley Highlands Ski Area safety rules, or Lift Ticket/Pass terms of use.
• Weather conditions do not affect Lessons unless HVHSA deems it unsafe to remain open in full or in part. In case of an emergency closure, Lessons may be rescheduled or will be issued a Lesson Voucher.
• Rescheduling/Voucher requests must be made in writing to snowschool@skihiddenvalley.ca within 24 hours of an emergency closure.
• Refunds for medical reasons including public health orders to isolate must be supported by medical documentation.
• Reschedule or refund requests must be sent in writing to snowschool@skihiddenvalley.ca. 
• Phone conversations with Hidden Valley staff do not constitute a valid cancellation request.