Terms and Conditions

• Payment in full is required at the time of booking.
• In the event that adjustments need to be made to your booking, such as incompatible abilities or incorrect age groups for a Semi-Private Lesson, we will make every effort to accommodate changes if possible. However, if we are unable to find a suitable option for the lesson participants, we will provide a refund when appropriate.
• All Private, Semi-Private and Parent & Tot Lessons include a Lesson Lift Ticket for each Lesson participant (including the accompanying adult in Parent & Tot Lessons).  During the Lesson, the Lesson Lift Ticket is valid for all Lifts at the discretion of the instructor. Outside of the Lesson, the Ticket is valid only on the Handle Tow.
• You have the option to upgrade to a full area 9am–4pm Lift Ticket for $45 + HST per person at Customer Services on the day of your Lesson.
• Children aged 5 & Under will receive a 9am–9pm 5 & Under Lift Ticket.
• All persons must sign a "Release of Liability" agreement when purchasing snowschool products either online or in person.
• Rental equipment, if required, must be purchased online, in advance, to ensure availability.
• Please arrive at least 1 hour before your Lesson to check in at guest services, pick up your Lift Ticket(s) and, if necessary, be fitted for your rental equipment. There may be longer waits for Lift Tickets and rentals around 9:30 am and 12:00 pm.  Consider arriving an hour and a half prior to your Lesson start time on weekends and holidays.
• Lessons are held regardless of weather conditions.

Lesson Cancellation and Reschedule/Refund Policy:

• You may reschedule or cancel your Lesson up to 72 hrs before the Lesson time. 
• Rescheduled Lesson times are subject to availability. 
• Cancelled Lessons are subject to a $25 Administration Fee per Lesson and rescheduled lessons a $15 Administration Fee per Lesson.
• Lessons are held regardless of weather conditions.
• Refunds will not be issued to participants who elect to miss their Lessons for any reason including weather, travel or snow conditions, an Act of God, disregard for the Alpine Responsibility Code, violation of Hidden Valley Highlands Ski Area safety rules or Lift Ticket terms of use.
• Weather conditions do not affect Lessons unless HVHSA deems it unsafe to remain open in full or in part. In case of an emergency closure, Lessons may be rescheduled or will be issued a Lesson Voucher.
• 
  Rescheduling/Voucher requests must be made in writing to snowschool@skihiddenvalley.ca within 24 hours of an emergency closure.
• For cancellations less than 72 hrs, rescheduling is only available for medical reasons and must be supported by medical documentation, a $25 Administration fee will apply to all lessons cancelled within 72 hours.
• Refunds for medical reasons including public health orders to isolate must be supported by medical documentation.
• Reschedule or refund requests must be sent in writing to snowschool@skihiddenvalley.ca. 
• Phone conversations with Hidden Valley staff do not constitute a valid cancellation request