Semi-Private Lesson Important Information

• Rental equipment, if required, must be purchased online, in advance, to ensure availability.
• Please arrive at least 1 hour before your Lesson to check in at guest services, pick up your Lift Ticket(s) and, if necessary, be fitted for your rental equipment. There may be longer waits for Lift Tickets and rentals around 9:30 am and 12:00 pm.  Consider arriving an hour and a half prior to your Lesson start time on weekends and holidays.
• Lessons will meet at the Snowschool Meeting Area at the base of the chalet.
• Instructors will work to meet the needs of all participants, but will ensure that the lesson is geared towards the safety of the weakest student, especially with regards to terrain selections.

Private, Semi-Private and Parent & Tot Private Lessons:

• Payment in full is required at the time of booking.
• In the event that adjustments need to be made to your booking, such as incompatible abilities or incorrect age groups for a Semi-Private Lesson, we will make every effort to accommodate changes if possible. However, if we are unable to find a suitable option for the lesson participants, we will provide a refund when appropriate.
• All Private, Semi-Private and Parent & Tot Lessons include a Lesson Lift Ticket for each Lesson participant.  During the Lesson, the Lesson Lift Ticket is valid for all Lifts at the discretion of the instructor. Outside of the Lesson, the Ticket is valid only on the Handle Tow.
• You have the option to upgrade to an all access 9am-4pm Lift Ticket ($45 + HST per person) at Customer Service on the day of your Lesson.
• Children aged 5 & Under will receive a 9am-9pm 5 & Under Lift Ticket at no charge if an accompanying adult purchases a regular ticket or upgrade ticket.
• All persons must sign a "Release of Liability" agreement when purchasing snowschool products either online or in person.
• Rental equipment, if required, must be purchased online, in advance, to ensure availability.
• Please arrive at least 1 hour before your Lesson to check in at guest services, pick up your Lift Ticket(s) and, if necessary, be fitted for your rental equipment. There may be longer waits for Lift Tickets and rentals around 9:30 am and 12:00 pm.  Consider arriving an hour and a half prior to your Lesson start time on weekends and holidays.
• Lessons are held regardless of weather conditions.

Lesson Cancellation and Reschedule/Credit Policy:

Private Lessons

• You may reschedule your Lesson up to 72 hrs before the Lesson time. 
• Rescheduled Lesson times are subject to availability. 
• Rescheduled lessons will be charged a $15 Administration Fee per Lesson.
• Changes of participants in a lesson are subject to a $15 Administration fee per participant.
• In the case of a partial cancellation (i.e. one of three participants cancels, the cancelled participant will be credited as per the above schedule, continuing participants will be credited 100%, and the lesson will be rebooked at the appropriate rate for the new number of participants.
• If you wish to add an additional participant (to a two person lesson), the original booking will be credited 100% and the lesson will be rebooked at the appropriate rate for the new number of participants.
• Lessons are held regardless of weather conditions.
• Credits will not be issued to participants who elect to miss their Lessons for any reason including: weather, travel or snow conditions, an Act of God, disregard for the Alpine Responsibility Code, violation of Hidden Valley Highlands Ski Area safety rules or Lift Ticket terms of use.
• Weather conditions do not affect Lessons unless HVHSA deems it unsafe to remain open in full or in part. In case of an emergency closure, Lessons may be rescheduled or will be issued a Lesson Voucher.
  Rescheduling/Voucher requests must be made in writing to snowschool@skihiddenvalley.ca within 24 hours of an emergency closure.
• Reschedule or credit requests must be sent in writing to snowschool@skihiddenvalley.ca. 
• Phone conversations with Hidden Valley staff do not constitute a valid cancellation request

Private Lesson Cancellation Refund Credit Schedule:

• Credit will be issued in the form of a Smart Voucher redeemable in person or online for Hidden Valley products.
• Full credit will be issued for cancellations up to 1 month before the lesson date.
• A 75% credit will be issued for cancellations between 1 month and 7 days before the lesson date
• A 50% credit will be issued for cancellations between 7 days and the day prior to the lesson date.
• The day of the lesson, a 50% credit will be issued with medical documentation.