Terms and Conditions

• Payment in full is required at the time of booking. 
• Rental equipment must be purchased online, in advance, to ensure availability.
• All persons must sign a "Release of Liability" agreement when purchasing snowschool products either online or in person.
• In the event that adjustments need to be made to your child’s Camp booking, such as if they were registered to the incorrect ability level or discipline, we will make every effort to accommodate these changes if possible. However, if we are unable to find a suitable group for your child, we will provide a refund when appropriate.
• All Camp and Program participants require a valid Lift Ticket which may be purchased as a Program add-on or Season Pass which is valid for the camp/program times. 
• On the first day of the Camp/Program, please arrive at least 1 hour before your Lesson to check in, pick up your Lift Ticket(s) and, if necessary, be fitted for your rental equipment.
• Groups will leave promptly at the Lesson start time. Please arrive on snow to the lesson meeting area 5-10 mins before the Lesson start time each day.
• Camps and multi-week Programs are held regardless of weather conditions.

Camp and 8 Week Program Cancellation/Reschedule/Refund Policy:

• Camp and Program Lessons are refundable if cancelled 7 days prior to Camp/Program start. 
• Cancelled Camps and Programs are subject to a $25 Administration Fee per participant.
• Camps and multi-week Programs are held regardless of weather conditions.
• Refunds will not be issued to participants for reasons including but not limited to the following:
  • Electing to miss a session for any reason including weather
  • Travel or snow conditions
  • Acts of God
  • Disregard for the Alpine Responsibility Code
  • Violation of Hidden Valley Highlands Ski Area safety rules or Pass terms of use.
• For cancellations less than 7 days prior to the camp/ program start date, rescheduling is only available for medical reasons and refund requests must be supported by medical documentation. 
• Refunds for medical reasons, including public health orders to isolate, must be supported by medical documentation. 
• Camp and Program participants who cannot continue due to illness or injury will be allowed a credit equal to the pro-rated value of the remaining Lesson(s) in the form of a Hidden Valley Highlands Gift Certificate less a $25 cancellation fee.
• Reschedule or refund requests must be sent in writing to snowschool@skihiddenvalley.ca. 
• Phone conversations with Hidden Valley staff do not constitute a valid cancellation request.